BLACKBOARD PROBLEMS

Students - Forgotten Password
Employees - Forgotten Password
Employees - Problems with Blackboard Courses
 

Students:

Click Here for Detailed Instructions on How-To Log onto Blackboard 

Click Here for an instructional Video on How-To Log Onto the Blackboard Learn System


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Forgotten Password?  

If you have forgotten or lost your Blackboard Learn Password, please choose one of the following options in order to regain access to your account. 

Option 1:  Use the Blackboard Learn Password Reset Utility
In order to use the built-in Blackboard Learn Password Reset utililty you will need to have access to your Lawson State Student Email Account.  
        
Option 2:  Complete the Blackboard Username/Password Assistance Form.

Option 3:  Send an email to helpdesk@lawsonstate.edu with the following information:
                Subject of Email "Blackboard Account Assistance"
                        Information to include in Body of Email:
                                First Name
                                Last Name
                                Date of Birth
                                Student ID#
                                Last Four Digits of your SSN
                                        ** 
If you do not include all of the identity verification information required, you will not be granted access to your account.  This is for your own privacy and the protection of your academic records.


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Employees:  

Forgotten Password?

If you have forgotten or lost your Blackboard Learn Password, please choose one of the following options in order to regain access to your account. 

Option 1: Use the Blackboard Learn Password Reset Utility
In order to use the built-in Blackboard Learn Password Reset utililty you will need to have access to your Lawson State Student Email Account. 

Option 2: Complete the Blackboard Username/Password Assistance Form.

Option 3: Send an email to helpdesk@lawsonstate.edu with the following information:
                Subject of Email "Blackboard Account Assistance"
                        Required Information to include in Body of Email:
                                First Name
                                Last Name
                                Date of Birth
                                Student ID#
                                Last Four Digits of your SSN
                                        **All of this information MUST be included for the Lawson State MIS Department to process your request. If you are unaware of your employee number you can find it on your class schedule. If you do not have your schedule please contact Human Resources @ 205-929-2071, they will happily assist you with your Employee ID#.


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Employee Problems in a Course

    Before creating a Help Desk Ticket,  Please check to make sure the problem is occurring from more
    than one computer, you can do this by visiting any of the open labs on either the Bessemer or
        Birmingham campus and trying to re-create the problem from there.
        Option 1:  Complete the Blackboard Course Assistance Form.
        Option 2:  Send an email to helpdesk@lawsonstate.edu
                Subject:  Blackboard Course Problem
                    Required Information to include in body of email:
                        1.) Include a detailed description of the problem, as well as the actions you performed prior to the issue occurring.
                        2.) Include the Full Course ID and Call Tag for the Course in question, eg. BIO101_01919, if the problem is occurring in more than one course please indicate so.

  
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